Question 1

Should I rent a bike or take my own bike abroad?

Accepted Answer

In our opinion there’s nothing like riding your own bike on new, unexplored roads. And you're sure of your set up, saddle and pedals, road feel, etc. Plus for a little effort, it works out cheaper.

Question 2

What are the flight allowances for most airlines?

Accepted Answer

Please make sure that you have checked with your airline at least a week in advance to make sure that they have not changed any of their oversized baggage allowances.

Question 3

How do you pack a bike box?

Accepted Answer

Please see the how to video below:

Question 4

Can it fit a mountain bike with 29 inch wheels?

Accepted Answer

For the moment we do not offer a bike box rental service for MTBs with 29 inch wheels.

Question 5

Will it fit in my car?

Accepted Answer

We advise to have a quick check with a measuring tape before booking/collecting your box. Bike Box dimensions: height 92cm, length 113cm, width 32cm.

Question 6

How can I pay?

Accepted Answer

We can accept major cards and bank transfer. We can also send an invoice with a secure online payment link through Zettle.

Question 7

What are the dimensions/weight of a bike box?

Accepted Answer

Maximum height: 92cm.
Maximum length: 113cm.
Maximum width: 32cm.
Weight: 11.2kg.

Question 8

What’s the largest frame size that will fit?

Accepted Answer

It's probably easier if we detail bikes that don’t fit:
 
•  Balloon tyre bikes, tandems and touring bikes
•  Downhill bikes 
•  Electric mountain / road bikes are not allowed on aeroplanes
•  Some triathlon and aero bikes (where handlebars can’t be removed)
•  63cm or bigger bikes with integrated seat posts (bikes that don’t have a removable seat pin)
 
A couple of other things to note:
•  61cm frame - you may need to take rear mech off
•  Take your seat clamp off and measure from top of seat post to bottom of the largest chain ring. If it is 87cm or more, you may have to take the large chain ring/rear mech off.

Question 9

What if I can't get my pedals off?

Accepted Answer

Your local bike shop will be able to help you. 
Remember, the left pedal spindle is reverse threaded. Turn it clockwise to remove the pedal when facing the crank arm. The right side is normal, so turn it anti-clockwise to loosen it.
 
If they won't budge, it's worth spraying the thread with a good lubricant and leaving it for a short time then giving it a try again.

Question 10

What happens if the bike box is damaged or lost?

Accepted Answer

Unfortunately we cannot offer any insurance. The customer is solely responsible for the bike box once it is in their possession. If lost or stolen the customer will be required to pay the RRP of the bike box (minus the £100 deposit).
If the box gets damaged whilst on rental, the renter will be liable to pay all costs incurred for the repair.

Question 11

How do I return my bike box once I’ve finished with it?

Accepted Answer

Simply drop the box back to us in Dorking at an agreed time or we’ll come and collect it (if you're located in a 10 mile radius) for a £10 fee.
 
Email, call or text us once you've returned from your trip and we’ll get back to you.

Question 12

What are your Terms & Conditions of rental?

Accepted Answer

- Upon collection/delivery of the bike box, the renter will be required to supply a valid ID - either a passport or driving licence. ID will be photocopied/scanned and held
on file until the bike box is returned (in line with our Privacy Policy)
 
- Upon collection/delivery of the bike box, the renter will be required to pay £100 cash as a refundable deposit, or have paid the deposit by bank transfer before
collection/delivery. The bike box will not be released until the deposit has been paid. The deposit will be held for the duration of the rental. On return of the box in good
condition, the full deposit will be returned by original payment method.
 
- The rental commences on the date in the rental agreement.
 
- The renter accepts full responsibility for the safe care and security of the bike box for the duration of the hire. If the bike box is lost or stolen whilst on rental, the renter will be required to pay a fee of £350 (£100 deposit + further £250) to cover the cost of the lost box.
 
- If the box gets damaged whilst on rental, the renter will be liable to pay all costs incurred for the repair.
 
- If the renter is unable to return the box on the date stated above, they will need to contact GoBikeGo at the soonest possibility. Each additional day past the Return
Date detailed above will be charged at £6 per day (and will be taken from £100 deposit).
 
- The bike box shall always remain the property of GoBikeGo
 
- GoBikeGo accepts no responsibility for damage incurred to your bike whilst packed in one of our Bike Box rentals.
 
- It is the renters responsibility to ensure that their bike is compatible with Bike Box Alan. GoBikeGo will not be held responsible for bikes that do not fit.

Should I rent a bike or take my own bike abroad?

What are the flight allowances for most airlines?

How do you pack a bike box?

Can it fit a mountain bike with 29 inch wheels?

Will it fit in my car?

How can I pay?

What are the dimensions/weight of a bike box?

What’s the largest frame size that will fit?

What if I can't get my pedals off?

What happens if the bike box is damaged or lost?

How do I return my bike box once I’ve finished with it?

What are your Terms &amp; Conditions of rental?

What are your Terms & Conditions of rental?